How Plumbers Can Get More Google Reviews

A plumber with 60 Google reviews and a 4.8 rating will almost always outrank and out-convert a plumber with 8 reviews. When a homeowner has a burst pipe, they look at reviews to decide who to trust. Here's how to build your review count automatically.

Ask Right After the Job

The best time to ask for a review is immediately after you've fixed the problem and the homeowner is relieved. If you wait a week, the moment has passed. Send the request within hours of completing the job.

Send a Direct Link

Don't tell customers to "find us on Google." Send a direct link that opens the review form in one tap. The fewer steps, the more reviews you'll get. A text message with a direct link works best.

Automate the Request

Manual requests get forgotten. An automated system sends a text to every customer after their job is marked complete — with a direct link to leave a review. You never have to think about it, and every customer gets asked.

Filter Negative Feedback First

A smart review system asks the customer how their experience was before sending them to Google. Happy customers go to Google. Unhappy ones get sent to a private feedback form — giving you a chance to fix the issue before it becomes a public 1-star review.